The Future of CX: Engaging the Channel-less Customer
10 Oct 2019
Customer Experience & Martech Theatre
Other ,
Marketing Insights
In recent years there has been a tsunami of content bombarding us about the need to move from 'Multichannel' to 'Omnichannel' strategies. In fact, conventional wisdom has us thinking about our interactions with customers regarding the channels they use. The critical problem here is that our customers don't view our brands through a 'multichannel or omnichannel' lens. This talk will explore the rise of the 'Channel-less Customer' and examine what challenges, and opportunities, lay ahead for us all.
To connections old and new, Coming on board as Junior Editor for The Stack in 2014, I could never have dreamed of the success we have achieved in such a small space of time – at our peak, reaching a global readership of one million. The idea to forge a small editorial team within the... Read More
W3BCLOUD touted as ‘first independent cloud computing blockchain infrastructure’ Blockchain heavyweight ConsenSys is partnering with hardware giant AMD and Abu Dhabi-based Halo Holdings to develop W3BCLOUD – a new cloud solution built for blockchain workloads. It’s no surprise that ConsenSys is in charge of software duties for the new platform and that it will be... Read More
Firm determined to expand data centre presence with new ARM-based CPU and servers, despite growing political resistance from abroad Huawei has unveiled its new ARM-based Kunpeng 920 chip, a next-generation chip for servers, despite mounting resistance to its hardware from abroad. Huawei said the chipset, developed in partnership with UK-based ARM holdings, is faster and... Read More
It's an exciting time to be in online commerce, and Asia is most definitely the world's growth engine for e-tailers and service providers big and small. Taking part in a niche, Fintech gathering like eCommerce Expo Asia allows Red Dot Payment to introduce our extensive e-payment solutions to engage decision-makers, and to enhance our position as the go-to payment gateway in the Asia Pacific.
Managing Director, Red Dot Payment
There was a lot of buzz and people around here. From our experience, we got plenty of conversations going around. The scanning app was one of the best we’ve used, it has been so convenient. I didn’t get to attend the conference sessions due to how busy we were at the booth. We spoke to a couple of people selling into the global market so those might materialise into valid opportunities to expand on in future. It’s also really good with all the co-located shows together so there is a variety of potential leads to reach out to.
Head of Client Engagement, ChannelAdvisor
It’s the first time we’re here, and we can see a real diverse range of clients - there are start-ups and established companies here. It’s been awesome. There is value not just for the Asia Pacific team, but also for our global team as there are people from all over the world here. I’ve customers from the UK coming over to say hi as well. eCommerce Expo Asia really complements the whole co-located tech events. This just adds so many levels to this event, and works well together.
Regional Director, APAC, dotmailer
We are pleased with the turnout and visitorship. The atmosphere is very exciting as there are a lot of interesting topics and content feature. It’s a good idea to have eCommerce Expo Asia co-locating with the other technology events because we have an audience of various industries with different perspectives generating a lot of synergy. We look forward to participating again next year.