Build Customer Loyalty with Omnichannel Personalised Engagement
12 Oct 2022
Customer Experience Theatre
Omnichannel can be a bit of a marketing buzzword, but what does it really mean and why are teams making this a priority? In this session, we’ll demystify the difference between multi-channel vs. omnichannel and why it is important for your business. Learn how you can grow customer lifetime value and loyalty by meeting customers on the channels they prefer with the information they want.