Panel discussion: How to provide an exceptional & frictionless customer experience in the digital environment?
13 Oct 2022
Customer Experience Theatre
Explore how to create high customer satisfaction through frictionless experience in both online and offline customer journeys. What are the impacts of easy returns and personalised services? Are there any digital tools that customers can leverage on to ease their experiences?
SpeakersJoanna Sim, Deputy Director, Digital Marketing, Digital Experience and Data Analytics - SCIENCE CENTRE SINGAPORE