According to a PwC survey, 73% of people pointed out that customer experience is an important factor in making purchasing decisions. AfterShip Insights also indicate that almost 6 out of 10 shoppers purchased from a brand because of sustainability.

Post-purchase experience is a crucial part of CX and sustainability is a major driver for online shoppers. Dedicated to helping brands improve customer experience, AfterShip started with a focus on offering world-class post-purchase solutions for eCommerce brands.

In this section, AfterShip’s CMO, Andrew Chan, alongside a well-known, eco-friendly retail brand, will share how a leading eCommerce solution platform uses tech and automation to delight customers and create brand love within the post-purchase journey, and how brands should adapt to the ever-changing industry trends in CX with best practices.