Returns management, i.e. reverse logistics, is one of the biggest challenges these days in the e-commerce world. With online shopping at a historic high, eCommerce return rates are higher than ever—an average of 20.8% in 2021 versus 18.1% in 2020. This leads to several hidden costs with a huge potential impact on your online business.

In this session, you will learn how to build customer-friendly returns policies for international customers while reducing your carbon footprint to reach green returns with affordable and effective local distribution and logistics aggregation solutions.