2022 Conference Programme

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The rising cost of returns: Should retailers rethink their policies?

12 Oct 2022
Cross Border Commerce Theatre
Returns management, i.e. reverse logistics, is one of the biggest challenges these days in the e-commerce world. With online shopping at a historic high, eCommerce return rates are higher than ever—an average of 20.8% in 2021 versus 18.1% in 2020. This leads to several hidden costs with a huge potential impact on your online business.
In this session, you will learn how to build customer-friendly returns policies for international customers while reducing your carbon footprint to reach green returns with affordable and effective local distribution and logistics aggregation solutions.
Roy Wan, Co-Founder & CEO - Return Helper
Yong Sheng Tam, Market Lead, Thailand, Singapore & Malaysia - eBay


Platinum Sponsor

ECEA Theatre Sponsors


Gold Sponsor

Silver Sponsors

Bronze Sponsors



Official Partner Hotel

  • Marina Bay Sands


Held In

  • Marina Bay Sands


Supported By

  • Marina Bay Sands


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