2023 Conference Programme

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PANEL: Meet the Engineers of Customer Satisfaction and Loyalty

12 Oct 2023
Martech Keynote Stage
In this panel, meet marketing leaders that have engineered social commerce, immersive content strategies and personalisation approaches that created customer-centric brands:
  • The rise of customer-centric brand - case studies
  • Loyalty, rewards & personalisation
  • How to measure and improve customer satisfaction?
Chairperson
Alan Ho, CEO & Co-Founder - GoodBards
Speakers
Delbert Stanley Ty, Chief Marketing Officer - Coffee Meets Bagel
Sudarshan Bala, Regional Marketing Director - Carousell
Helen Ng, CEO - General Storage Company

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