Conference Programme - eCommerce Expo Asia

Amazon is poised to become the largest U.S. parcel delivery carrier this year. A year ago, Walmart GoLocal was launched, and American Eagle Outfitters acquired AirTerra. Target acquired Shipt in 2017. ...

Returns management, i.e. reverse logistics, is one of the biggest challenges these days in the e-commerce world. With online shopping at a historic high, eCommerce return rates are higher than ever—an ...

Cross border is an emerging opportunity but becomes challenging especially in South Asian economies, where guidelines related to E-commerce are still in a blurry state. With Daraz, we aim to develop a ...

As the supply chain adapts to increased cross border e-commerce delivery demand, it’s shining a new light on an unsung segment: middle-mile delivery. The middle mile is the heart of any cross-border d ...

Unprecedented demand and constricted effective logistic capacity have caused major global supply chain disruptions. With increased cost and delayed schedules, what can be done to improve the sitauatio ...

One of the world’s fastest growing consumer markets globally is Southeast Asia. ASEAN countries make up 9% of the world’s population (600 million), with a growing middle class of active online buyers. ...

A McKinsey survey says that companies with greater gender diversity and representation at C Suit level have higher chances of achieving better financial performance outperforming their male counterpar ...

- To deliver the ideal logistics solutions to enhance your warehouse’s efficiency and productivity

Enabling business across borders – how to accept globally and settle locally by creating frictionless cross-border transactions for you and your customers.   This session will cover how you can reach ...

Payment fraud incidents in SEA outpace the global average. Within Southeast Asia alone, the rate of attempted fraud is up to 12 times greater than the global.  This is a concerning trend set against t ...

Rapyd is a global thought leader on cross border commerce and a strong champion of embedded fintech. Through a focussed study conducted recently, we have gained unique insights into the readiness of g ...

Learn how fast-growing ecommerce businesses are leveraging virtual corporate cards to maximize their cash flow. Thomas sits down with Shaun Tan (CEO, Dreamcore) to explore: •The processes holding your ...

Today’s retail environment is challenging from almost any perspective. The increasingly crowded retail space has created a challenging environment for brand, and delivering a superior customer experie ...

According to a PwC survey, 73% of people pointed out that customer experience is an important factor in making purchasing decisions. AfterShip Insights also indicate that almost 6 out of 10 shoppers p ...

While the pandemic has changed many of our daily habits, the shift of where and how to shop is continually a moving target. From shopping in a store to online shopping, consumer expectations continue ...

eCommerce is here to stay. While brands and merchants fight for the customer’s attention and dollars, what are customers truly looking for? We explore the global trends and share can logistics players ...

With the evolution of eCommerce, brands are now using personalisation, business messaging and cross-border technologies to build better experiences for consumers. In this session, Meta’s Director of G ...

White-glove customer experiences are the best way to retain and delight your customers, thereby improving ROI. Join our session to learn how to connect data across all your sources including social an ...

As customer acquisition costs continue to increase, eCommmerce & Retail players are exploring new innovative and cost-efefctive B2B / B2C channels. In this panel, our leaders will explore best approac ...

How was Pomelo’s omnichannel strategy conceived? What were some of the lessons learned along Pomelo’s journey to being one of the leaders in Southeast Asia’s Omnichannel space? What does it take to ke ...

Since the pandemic-induced e-commerce boom, customer expectations towards a great user experience have shifted permanently. In this session, we look at some of the regional and global trends and how t ...

There's no 1 way to deliver an omnichannel experience. Rather than copy - paste what's worked for others, find out what works for you your business and most importantly your customers.

The rise of e-commerce in Asia has transformed the retail industry - not just for brick-and-mortar stores, but also for the new online incumbents. By attending this session, you will get insights on: ...

Today’s consumers are more demanding and shifts caused by the Covid-19 pandemic have changed the way customers shop. The lines between e-commerce shops, social media platforms and brick-and-mortar sho ...

Omnichannel can be a bit of a marketing buzzword, but what does it really mean and why are teams making this a priority? In this session, we’ll demystify the difference between multi-channel vs. omnic ...

The way we pay needs to keep pace with the way we live, work and do business. Offering choice to consumers is key, as it providing the highest levels of security. This session will cover the top trend ...

Ecommerce is changing, are you changing with it? We’ll show you a few of the ways Shopify is powering more than 1 million merchants worldwide, by equipping them with the latest eCommerce technologies ...

During the pandemic cloud adoption surged in Singapore with 62% of SMEs shifting their business operations online to more efficiently manage operations and better engage with customers. But how exactl ...

The great eCommerce acceleration has permanently changed buyer expectations. Today, endless selection, pricing, and convenience are the new competitive advantage across industries, propelling marketpl ...

As Retail has evolved, customer journeys have also evolved and become and more complex and more digital. The pandemic taught us that customer loyalty is very important to every business. And customers ...

The buying journey continues to be digitised from end to end. The way people discover, consider, and decide what to buy will continue to evolve. In this session, we'll discuss the latest trends and tr ...

Brands are rethinking and restructuring their business in the post-pandemic era. In this session, we share how Baozun, the largest brand e-Commerce services provider in China, has empowered global bra ...

For Meta, the metaverse is the future of digital connection. But what does that mean to our partners? How can they be part of it? And how can our technologies help businesses leverage the metaverse, s ...

'Across Asia-Pacific, online marketplaces have continued to gain share, as consumers shift their spend to digital channels. Traditional retailers need to respond with a digital strategy in order to co ...

-Sustainability messaging , history and learnings -Challenges in communicating Sustainability -7 rules for building a Sustainable brand

What is composable commerce, why should I care and when is it the right option for my brand?

The effects of climate change can already be felt throughout the world with record-high temperatures and increasing frequency of extreme weather events. Logistics and supply chain operations not only ...

The impact of eCommerce activities and the associated supply chain has a profound impact on the environment. How can online retailers and logistics players do their part to be climate friendly?

This session will focus on the future of sustainability through ecommerce and online retail as a whole. Brayden will be sharing insights as to how we as consumers can already make the difference, toda ...

With the disruption of new retail technologies such as NFT, Cryptocurrencies and metavers, physical retail are taking a bigger hit than ever. Stores without experiential and digital elements will beco ...