12-13 OCTOBER 2022
MARINA BAY SANDS

Conference Programme - eCommerce Expo Asia

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12:10 12:30
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Session presented by Daraz

Cross Border Commerce Theatre

Aaina Mahajan, Head of Cross Border (India) - Daraz
13:00 13:40
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Panel Discussion: Supply chain troubles - how to navigate unpredictability?

Cross Border Commerce Theatre

Unprecedented demand and constricted effective logistic capacity have caused major global supply chain disruptions. With increased cost and delayed schedules, what can be done to improve the sitauatio ...

Kavin Gursev, Head of Logistics - DFI Retail Group

Sanjay Desai, Co-Founder, Humana International - Founder, All About Supply Chain
16:15 16:35
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Session presented by All About Supply Chain

Cross Border Commerce Theatre

Sanjay Desai, Co-Founder, Humana International - Founder, All About Supply Chain

11:45 12:25
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Panel discussion: How do you maximise your customer lifetime value vs the customer acquisition cost ratio?

Customer Experience Theatre

Amping up efforts to retain customers is vital as customer acquisition cost continue to increase. eCommmerce companies are starting to explore new and unsaturated marketing channels such as TikTok, so ...
16:15 16:35
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Using Digital Marketing As An Entrepreneur

Customer Experience Theatre

What makes Singapore retail so special? Find out how Chris Chong, an Australian university dropout, moved to Singapore to start Beeconomic with his older brother, and turned it into an eight-figure bu ...

Chris Chong, Co- Founder of Groupon Singapore - Podcast Host of RamenToRiches.com

10:30 10:50
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Session presented by IKEA

Retail of Tomorrow Theatre

Roel Van Criekinge, Head of Customer Experience, Data Analytics & Operations - Ikano Retail - An IKEA Retailer
11:45 12:05
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Session presented by Mighty Jaxx

Retail of Tomorrow Theatre

Darryl Tan, Head of Meta - Mighty Jaxx
12:35 12:55
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Session presented by Scent by Six

Retail of Tomorrow Theatre

Jason Lee, Founder & CEO - Scent by SIX
13:25 13:45
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Winning with online in APAC: how traditional retailers can be competitive in today’s digital environment

Retail of Tomorrow Theatre

Across Asia-Pacific, online marketplaces have continued to gain share, as consumers shift their spend to digital channels. Traditional retailers need to respond with a digital strategy in order to co ...

Connie Kwok, Expert Partner - Bain & Company
13:50 14:10
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How sustainability has become a marketing necessity in marketing for Gen Z

Retail of Tomorrow Theatre

Laura Kantor, Marketing & Sustainability Director - foodpanda
16:20 17:00
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Panel discussion: Is the future of physical retail looking gloomy?

Retail of Tomorrow Theatre

With the disruption of new retail technologies such as NFT, Cryptocurrencies and metavers, physical retail are taking a bigger hit than ever. Stores without experiential and digital elements will beco ...

Amanda Chin, Associate Partner - Bain & Company

15:00 15:40
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Panel discussion: Building a cross-border future for the post-pandemic world

Cross Border Commerce Theatre

Join this discussion as we explore key challenges and opportunities of the industry including regulatory issues, payment methods and processing, as well as logistics and fulfilment in this post pandem ...

15:50 16:30
Your local time: )

Panel discussion: How to provide an exceptional & frictionless customer experience in the digital environment?

Customer Experience Theatre

Explore how to create high customer satisfaction through frictionless experience in both online and offline customer journeys. What are the impacts of easy returns and personalised services? Are there ...

13:20 13:40
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The Future of work - "The office" Post Pandemic

Retail of Tomorrow Theatre

Mads Singers, Founder - Mads Singers Management Consulting
14:10 14:50
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Panel discussion: Personlised customer experience a thing of the past - 'Brand communities' is the future of commerce

Retail of Tomorrow Theatre

With the tightening of regulations and the phasing out of third-party cookies causing data-tracking harder; innovating with first-party data is the way to go to produce lasting customer relationships. ...

Connie Kwok, Expert Partner - Bain & Company

Click to view the conference programmes from our co-located shows: Cloud Expo Asia, Cyber Security World Asia, Big Data World, Data Centre World and Technology for Marketing Asia.