- E-commerce Software
- Customer Experience Software
In today's world, everything is immediate and urgent. People want more from you, they want you always on, always there, always knowing who they are, always ready to help. They want to trust you, for long! You are going to a store and want to purchase a drill, you don't see the drill and don't find anyone who can help you. You had a negative experience, right? 88% of customers are unlikely to return if they had a bad shopping experience. From Connect to manage everything needs to be smooth. But at the same time, we are getting more intimate, personal, authentic, and direct. Think about how you used to shop or interact every day with your friends, family, or even colleagues. But when it comes to eCommerce customer support, things are still static, and slow. I call it impersonal. Conversation commerce is born to fight this to reimagine eCommerce customer support! This is conversational commerce. Conversational Commerce is simple, humane addition to the customer support you are already doing. Conversational commerce is built into MyAlice - your live chat, Facebook, Messenger, Instagram, Whatsapp, Viber, Line, and Telegram in one unified place to make your online shopping assistants efficient and sell more.