The session discusses the different views of digital transformation in retail and the considerations needed to be taken by an organisation to implement it? It also discusses the common misconception of digital transformation and the various challenges faced by organisations in implementing their digital strategy.

The session also lays out some views on the initiatives that are expected to impact the retail industry over the next decade and shows some real case implementation examples using BHG Singapore’s digital transformation plans and the various phases of its implementation of the strategy.