Rebuilding Payments for a Smarter World - Trends Beyond 2021
1) Some of you are pure-play eCom retailers, others have more of an omni strategy. Whatever category you fall into, what would you say has been the biggest challenge for you since the start of lockdown?
2) Sticking to the lockdown theme I know many of you have had to innovate quickly and shift strategy, often quite drastically, and those in an omni world have had to do so literally overnight. Conversely to my first question, what has been some of the surprising/unexpected positives that have come about from your shift in this strategy?
3) Wearing my payments hat for a moment, what are some of the challenges you’ve seen from a payments perspective over this time? E.g. more cross-border therefore more FX fees, fraud, chargebacks, acceptance rates
4) Looking forward, what technologies are you excited about in e-Com/POS world that you might be exploring today but haven’t yet implemented?