Scaling Your Company’s Logistics Operations Without Compromising on Customer Satisfaction
Studies have shown that consumers may abandon a brand if they face a long delivery wait. Retailers today face pressure to keep up to rising consumer delivery expectations for faster deliveries at lower cost. How can technology and the digitalisation of logistics scale your company’s operations at optimal cost and yet still meet these demands?
1. Which of these logistics pain points do you think can be addressed by technology? (i.e. inability to predict demand, driver shortage, rising costs, poor end-to-end visibility)
2. How has your company’s logistics strategy been changed/tweaked to suit consumer demands and expectations?
3. What are some of the last-mile challenges and opportunities that have resulted for your business because of COVID-19?