RES2021

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Technologies supporting the retail of tomorrow and reaching our customers effectively

29 Apr 2021
Cohort A1 - Retail of Tomorrow

Many technologies are being used today to support better retail exchanges. Artificial Intelligence, Augmented Retail, Virtual Reality & Personalisation are all being developed to deliver a better customer experience for users. This session will delve into the technologies of today and those that had to be adapted due to COVID & into the future

1. Prior to the pandemic, retailers had been effectively implementing new retail technologies to support their online & offline experience. Since the pandemic retailers have had to adopt almost entirely new retail technologies. What retail technologies has your business had to adopt for the changing retail landscape & what are the technologies of the future your operations now have to rely on?

2. Businesses are utilizing AI technologies to provide better customer experience online by helping, guiding, reminding, and presenting customers with personalised solutions through data collection. What are your thoughts about incorporating Artificial Intelligence as a tool to collect data within your business? Is the future of retail data collection solely in the hands of A.I? Are there other tools/methods your organisation is implementing? 

3. Personalisation technologies have been relied upon to provide a much more tailored experience for consumers. eCommerce platforms such as Shopee, Lazada, Tokopedia, ZALORA, Amazon have embraced these. With the influx of personalisation technologies to retailers today, what is your company doing to stand out and to reach your targeted audience?

4. Retail marketing is no longer just about personalisation. The 4Ps (Product, Price, Place Promotion) that we are all somehow familiar with was stated that it is not as effective anymore. The 4Es (Engagement, Experience, Exclusivity, Emotion) is now the new approach to customer value proposition. What is your opinion on this new approach? Is your company’s marketing strategy also shifting or planning to shift towards this new approach? How do eCommerce marketplaces fit into DTC approaches and in-store?

5. Discuss the current issues affecting B2B & B2C retail spending today & what needs to be done today to make for a better retail buying experience tomorrow. If delegates can share issues from their own business this would be fantastic. 

Speakers
Stewart Hunter, Head of Asia Pacific - Molzi

Exhibitor News

Exhibitors and Sponsors

Platinum Sponsor

  • Shopify
  • Stripe

ECEA Theatre Sponsors

  • Emplifi
  • Worldpay

Theatre Sponsor

  • Checkout.com

Gold Sponsor

  • Xero

Silver Sponsors

  • Atome
  • CreateIT
  • Dimerco

Silver Sponsors

  • Ekata
  • Emarsy
  • Fung

Silver Sponsors

  • Mirakl
  • Moloco
  • NS8
  • Orangemonkie

 

Silver Sponsor

  • ReturnHelper
  • Shippit
  • Sift

 

Silver Sponsors

  • Southpole
  • Unlimint

Silver Sponsors

  • VCargoC
  • Vesta

Bronze Sponsors

  • Accertify
  • Boxberry
  • DigitalRiver

Bronze Sponsors

  • DotDigital
  • Kornit
  • MailAmericas

 

Bronze Sponsors

  • Overdose
  • QueueIt
  • Slimstock

Partners

Knowledge Partner

  • BICSI

News Distribution Partner

  • ACNNewswire

Associate Content Partner

  • Uptime Institute

Strategic SEO Partner

  • AdVantage

Strategic Event Partner

  • ISC2

Event Partners

  • AiSP
  • ARC Advisory
  • Asia Cloud Computing Association (ACCA)
  • Asosiasi Cloud Computing Indonesia
  • Fintech Association of Hong Kong
  • GS1
  • CHIME

 

Event Partners

  • Best Practice of eCommerce
  • BigDataX
  • CMO Council
  • CSCIS
  • ISACA
  • La French Tech


 

Event Partners

  • Practical DevSecOps
  • Digital Advertising Association Thailand (DAAT)
  • DevOps Institute
  • Forrester
  • Singapore Chamber of E-Commerce
  • ASME


 

Event Partners

  • IASA
  • IPI Singapore
  • itSMF
  • IFMA Singapore
  • European Data Cemtre Association
  • Accelerating Asia


 

Event Partners

  • KinerjaBisa
  • Logistics & Supply Chain Management Society
  • NexChange
  • SG Tech
  • Michael Page
  • Plug And Play


 

Event Partners

  • Singapore Cyber Security Consortium (SGCSC)
  • Structure Research
  • General Assembly
  • Open Connectivity Foundation
  • Smart Asia India
  • Co Creation Lab


 

Media Partners

  • APAC CIO Outlook
  • APSM ASEAN
  • Asia Blockchain Review
  • Asia Research News

 

Media Partners

  • Australian Cybersecurity Magazine
  • Australian Security Magazine
  • BizClik Media
  • AI Time Journal


 

Media Partners

  • Chief IT
  • CIO Advisor APAC
  • Cross Border Magazine
  • Asia Content News


 

Media Partners

  • CryptoNewsZ
  • ComputerWeekly.com
  • Cyber Security ASEAN
  • Disruptive Tech Asean


 

Media Partners

  • Data Storage ASEAN
  • e27
  • Fintech Finance
  • SearchCIO
  • GovTech SEA


 

Media Partners

  • Gigabit
  • Jumpstart Media
  • My Security Media
  • CMO Asia
  • Frontier Enterprise


 

Media Partners

  • Retail CIO Outlook
  • Supply Chain Brain
  • Supply Chain Digital
  • Tech Wire Asia
  • FutureCFO


 

Media Partners

  • TechTarget
  • Telecom Era
  • Wire 19
  • 万瑞布线网
  • FutureCIO


 

Media Partners

  • FutureIoT
  • Payment & Cards Network
  • Marketing Ops
  • Cybersec Asia
  • Digicon Asia
  • Enterprise Security Magazine


 

Official Partner Hotel

  • Marina Bay Sands


 

Testimonials

  • It's an exciting time to be in online commerce, and Asia is most definitely the world's growth engine for e-tailers and service providers big and small. Taking part in a niche, Fintech gathering like eCommerce Expo Asia allows Red Dot Payment to introduce our extensive e-payment solutions to engage decision-makers, and to enhance our position as the go-to payment gateway in the Asia Pacific.
    Managing Director, Red Dot Payment
  • There was a lot of buzz and people around here. From our experience, we got plenty of conversations going around. The scanning app was one of the best we’ve used, it has been so convenient. I didn’t get to attend the conference sessions due to how busy we were at the booth. We spoke to a couple of people selling into the global market so those might materialise into valid opportunities to expand on in future. It’s also really good with all the co-located shows together so there is a variety of potential leads to reach out to.
    Head of Client Engagement, ChannelAdvisor
  • It’s the first time we’re here, and we can see a real diverse range of clients - there are start-ups and established companies here. It’s been awesome. There is value not just for the Asia Pacific team, but also for our global team as there are people from all over the world here. I’ve customers from the UK coming over to say hi as well. eCommerce Expo Asia really complements the whole co-located tech events. This just adds so many levels to this event, and works well together.
    Regional Director, APAC, dotmailer
  • We are pleased with the turnout and visitorship. The atmosphere is very exciting as there are a lot of interesting topics and content feature. It’s a good idea to have eCommerce Expo Asia co-locating with the other technology events because we have an audience of various industries with different perspectives generating a lot of synergy. We look forward to participating again next year.
    Chief Executive Officer, Blu