Virtual Learnings

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GET EXCLUSIVE ACCESS TO THOUGHT LEADERS FROM APAC

Hyper-Personalizing Customer Experience along the Digital Journey

17th December 2020

Leveraging AI & Data to deliver the most relevant content, product & information to online consumers

COVID-19 accelerated digital transformation, along with e-commerce. Online Retail is now dominating physical, brick & mortar retail with sales increasing 200% in APAC in the last 8 months. The customer experience function has become increasingly important as competing online brands continue to enhance their online experience to remain competitive.

Furthermore, social-distancing has changed the utility of retail locations, as brands implement contactless delivery. Overall, brands need to prioritize omnichannel customer communications for proactive communications, order fulfilment, scaling digital customer service, and enabling digital consumers.

In this panel discussion, we will discuss the pillars for delivering impactful customer experiences via communications and share some trends from the regions leading retailers & brands. The panellists will have the chance to discuss the strategies that brands and retailers have employed to remain successful during the pandemic & furthermore what future CX strategies are expected to be introduced in the years to come.

Panellists:

  • Alex Bravo, Industries Marketing Manager- Retail, Twilio
  • Armin Nehzat, Digital Technology Manager, Nestlé
  • Danny Chong, Senior Investment Director, Gobi Partners; ex-Regional Manager, Marketing Analytics, ZALORA Group


Moderator:

  • Claudius Ng, President, Singapore Chamber of E-commerce

THE NEW ‘DIGITALLY CONSCIOUS CUSTOMER’: ADAPTING YOUR PAYMENTS STRATEGY TO GROWING ONLINE DEMAND.

3rd December 2020

The pandemic has had great influence on the customer buying patterns and how they interact online. From customer engagement through to accepting new & varied forms of payments merchants have had to rapidly adapt to embrace new buying behaviours.

Our panellists will discuss the ways in which customers are now interacting with merchants online & the new rules of engagement that merchants will now need to embrace to remain relevant.

The panel will also educate merchants as to how they can accept more revenue, become more effective and efficient, and improve their customer experience.

Panellists:

  • Ashley Paulus, Senior Customer Success Manager, Checkout.com
  • Zain Suharwardy, Head of eCommerce, Singapore Post
  • Atul Shivnani, Head of eCommerce & Digital, The Body Shop


Moderator:

  • Xiaofeng Wang, Senior Analyst, Forrester

The Winners & Losers of eCommerce in COVID-19

6th August 2020

Join us for this exclusive online fireside chat with experts from Shopify Plus, iHerb Korea, Nestle & Singapore Institute of Retail Studies discussing the impacts that COVID-19 has had on brick & mortar retail purchasing and how this has forced more buyers from the high street to spend online.

Our experts will highlight the areas of online retail that have already seen a surge in spending, and the areas that have been impacted negatively.

The conversation will move from analysing the current impacts of COVID-19 in the last 3 months, to the future of retail and how the pandemic will reshape future buying patterns forever.

Lastly, we will discuss where growing online retail businesses can expect to profit should they be agile enough to adapt to a new way of online spending, and what areas they may need to avoid.

Panellists: 

  • Neel Bhatt, Head of Partnerships, Southeast Asia, Shopify Plus
  • Christopher Hatfield, Head of eBusiness, Nestle
  • Yonghyun Noh, Head of eCommerce, iHerb Korea Ltd.


Moderator:

  • David Lee, Head of Digital Commerce & International eCommerce Standard Working Committee, Singapore Institute of Retail Studies (SIRS)

 

Exhibitor News

Exhibitors and Sponsors

Platinum Sponsor

  • Shopify
  • Stripe

ECEA Theatre Sponsors

  • Emplifi
  • Worldpay

Theatre Sponsor

  • Checkout.com

Gold Sponsor

  • Xero

Silver Sponsors

  • Atome
  • CreateIT
  • Dimerco

Silver Sponsors

  • Ekata
  • Emarsy
  • Fung

Silver Sponsors

  • Mirakl
  • Moloco
  • NS8
  • Orangemonkie

 

Silver Sponsor

  • ReturnHelper
  • Shippit
  • Sift

 

Silver Sponsors

  • Southpole
  • Unlimint

Silver Sponsors

  • VCargoC
  • Vesta

Bronze Sponsors

  • Accertify
  • Boxberry
  • DigitalRiver

Bronze Sponsors

  • DotDigital
  • Kornit
  • MailAmericas

 

Bronze Sponsors

  • Overdose
  • QueueIt
  • Slimstock

Partners

Knowledge Partner

  • BICSI

News Distribution Partner

  • ACNNewswire

Associate Content Partner

  • Uptime Institute

Strategic SEO Partner

  • AdVantage

Strategic Event Partner

  • ISC2

Event Partners

  • AiSP
  • ARC Advisory
  • Asia Cloud Computing Association (ACCA)
  • Asosiasi Cloud Computing Indonesia
  • Fintech Association of Hong Kong
  • GS1
  • CHIME

 

Event Partners

  • Best Practice of eCommerce
  • BigDataX
  • CMO Council
  • CSCIS
  • ISACA
  • La French Tech


 

Event Partners

  • Practical DevSecOps
  • Digital Advertising Association Thailand (DAAT)
  • DevOps Institute
  • Forrester
  • Singapore Chamber of E-Commerce
  • ASME


 

Event Partners

  • IASA
  • IPI Singapore
  • itSMF
  • IFMA Singapore
  • European Data Cemtre Association
  • Accelerating Asia


 

Event Partners

  • KinerjaBisa
  • Logistics & Supply Chain Management Society
  • NexChange
  • SG Tech
  • Michael Page
  • Plug And Play


 

Event Partners

  • Singapore Cyber Security Consortium (SGCSC)
  • Structure Research
  • General Assembly
  • Open Connectivity Foundation
  • Smart Asia India
  • Co Creation Lab


 

Media Partners

  • APAC CIO Outlook
  • APSM ASEAN
  • Asia Blockchain Review
  • Asia Research News

 

Media Partners

  • Australian Cybersecurity Magazine
  • Australian Security Magazine
  • BizClik Media
  • AI Time Journal


 

Media Partners

  • Chief IT
  • CIO Advisor APAC
  • Cross Border Magazine
  • Asia Content News


 

Media Partners

  • CryptoNewsZ
  • ComputerWeekly.com
  • Cyber Security ASEAN
  • Disruptive Tech Asean


 

Media Partners

  • Data Storage ASEAN
  • e27
  • Fintech Finance
  • SearchCIO
  • GovTech SEA


 

Media Partners

  • Gigabit
  • Jumpstart Media
  • My Security Media
  • CMO Asia
  • Frontier Enterprise


 

Media Partners

  • Retail CIO Outlook
  • Supply Chain Brain
  • Supply Chain Digital
  • Tech Wire Asia
  • FutureCFO


 

Media Partners

  • TechTarget
  • Telecom Era
  • Wire 19
  • 万瑞布线网
  • FutureCIO


 

Media Partners

  • FutureIoT
  • Payment & Cards Network
  • Marketing Ops
  • Cybersec Asia
  • Digicon Asia
  • Enterprise Security Magazine


 

Official Partner Hotel

  • Marina Bay Sands


 

Testimonials

  • It's an exciting time to be in online commerce, and Asia is most definitely the world's growth engine for e-tailers and service providers big and small. Taking part in a niche, Fintech gathering like eCommerce Expo Asia allows Red Dot Payment to introduce our extensive e-payment solutions to engage decision-makers, and to enhance our position as the go-to payment gateway in the Asia Pacific.
    Managing Director, Red Dot Payment
  • There was a lot of buzz and people around here. From our experience, we got plenty of conversations going around. The scanning app was one of the best we’ve used, it has been so convenient. I didn’t get to attend the conference sessions due to how busy we were at the booth. We spoke to a couple of people selling into the global market so those might materialise into valid opportunities to expand on in future. It’s also really good with all the co-located shows together so there is a variety of potential leads to reach out to.
    Head of Client Engagement, ChannelAdvisor
  • It’s the first time we’re here, and we can see a real diverse range of clients - there are start-ups and established companies here. It’s been awesome. There is value not just for the Asia Pacific team, but also for our global team as there are people from all over the world here. I’ve customers from the UK coming over to say hi as well. eCommerce Expo Asia really complements the whole co-located tech events. This just adds so many levels to this event, and works well together.
    Regional Director, APAC, dotmailer
  • We are pleased with the turnout and visitorship. The atmosphere is very exciting as there are a lot of interesting topics and content feature. It’s a good idea to have eCommerce Expo Asia co-locating with the other technology events because we have an audience of various industries with different perspectives generating a lot of synergy. We look forward to participating again next year.
    Chief Executive Officer, Blu