2023 Conference Programme

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Panel Discussion: Beyond experience: Next-generation technologies that revolutionise engagement

12 Oct 2023
Customer Experience Theatre
  • What is preventing seamless and intuitive customer interactions
  • Personalisation machines that deliver customised content and offers based on preferences and behaviours
  • How RPA and AI have proven to reduce task repetitiveness, waiting time and enhancing customer service efficiency?
  • Omnichannel customer engagement platforms for consistent experiences across various touchpoints
Sumit Ramchandani, Group Head of Omnichannel Marketing - AIA
Rajesh Grover, Group VP - Digital & Omnichannel - Kanmo Group
Brajendra Yadav, Vice President | Omnichannel Strategy & Innovation - Esprit Holding
Mugilan Chitambram, Former Regional Digital Marketing Manager (E-commerce) - Valiram


ECEA Theatre Sponsors


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Official Partner Hotel


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