On 11 and 12 October 2023, eCommerce Expo Asia will open its doors to all attendees from the APAC's eCommerce community. Join our line-up of international experts to showcase your expertise in two exhilarating days of innovation and education in the online retail landscape.
Customer Experience Theatre
Targeted at heads of e-commerce, retail, customer experience, marketing & data analytics from leading brands, topics will focus on success stories in harnessing data, machine learning etc. to create brand loyalty. Topics will also explore future of retail marketing strategies in a cookies-less world e.g. contextual advertising, influencer marketing and other alternatives.
Coverage will encompass:
- Customer data & analytics
- Physical & digital customer
- Customer service process optimization
- Sustainability
- Luxury Retail
- Customer engagement & experience
- Harnessing & leveraging data to create hyper-personalised experiences
- Best practices: Building privacy-centric audience and aligning with first-party data
- Building a customer experience to survive and thrive
- Create compelling, omnichannel product experiences
- Better deliveries make better business - Delivery as a strategic differentiator
- Tackling Multilingualism Challenges for Online Presence
- Retail’s Online Marketing Transformation
Cross Border Commerce Theatre
This theatre will explore regulatory, commercial and tech challenges & opportunities, legal and commercial outlooks, country-specific market insights, localisation issues, marketplace overview, supply & demand forecasts. Geared for regional audience as well as SMEs looking to explore best practices, lessons learned and tech solutions for overseas businesses.
Coverage will encompass:
- Cross border Trade
- Omnichannel Experience
- International expansion & strategies
- Compliance & Regulation
- Urban logistics
- Intelligent delivery & fulfilment
- Supply chain & Inventory Management
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· Market Updates - outlook, supply & demand issues
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Climate change, inflation, how to navigate the various forms of disruption in 2023 and beyond
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Maximizing ecommerce profitability for long term growth
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Panel: Retail Beyond Borders
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Best practices in Headless eCommerce architecture