eCommerce Expo Asia - FAQs 2024

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When is eCommerce Expo Asia happening?

This year's eCommerce Expo Asia will take place on 9-10 October, 2024 at the Sands Expo & Convention Centre.

Opening Hours:

Wednesday, 9 October 2024: 09:00 - 17:00
Thursday, 10 October 2024: 09:00 -  17:00

Who should attend eCommerce Expo Asia?

eCommerce Expo Asia is designed to cater to a wide range of professionals involved in the eCommerce industry and related fields. Here are some key individuals and groups who should attend an eCommerce technology event:

  • eCommerce Retailers: Online store owners, operators, and managers looking to enhance their website's functionality, user experience, and overall performance through the adoption of cutting-edge technologies.

  • Digital Marketers: Marketing professionals seeking to leverage the latest eCommerce tools and strategies to boost traffic, conversions, and customer engagement.

  • IT Professionals: Developers, engineers, and IT experts interested in exploring new eCommerce platforms, APIs, and technologies to optimize the technical aspects of their online businesses.

  • Entrepreneurs and Startups: Aspiring entrepreneurs and startup founders seeking to gain valuable insights, industry knowledge, and potential partnerships to launch and grow their eCommerce ventures successfully.

  • Payment and Security Specialists: Professionals involved in payment processing, fraud prevention, and cybersecurity, aiming to stay up-to-date with the latest secure payment solutions and methods to protect their customers' data.

  • Logistics and Fulfillment Professionals: Supply chain managers, logistics experts, and fulfillment specialists interested in discovering innovative technologies to improve shipping, inventory management, and order fulfillment processes.

  • Customer Service and Support Teams: Customer service representatives and support staff looking for tools and strategies to enhance customer experience, manage inquiries, and resolve issues effectively.

  • Mobile Commerce Professionals: Individuals interested in exploring mobile commerce technologies, mobile app development, and responsive design to capitalize on the growing trend of mobile shopping.

  • Industry Experts and Thought Leaders: Esteemed professionals, researchers, and experts in the eCommerce field who can provide valuable insights and share their experiences to inspire attendees.

There is no better time to gain comprehensive insights, network, and stay ahead of up-and-coming trends in Asia's booming tech landscape.

What are Tech Week Singapore's co-located shows?

Tech Week Singapore is Asia’s most important technology event for business. The event brings together eight specialised tech industry events, enabling attendees to maximise their time and gain insights across a broad range of technologies and solutions.

  • Cloud Expo Asia: The leading event for connecting technologists and business leaders with experts, solutions and services to help accelerate digital transformation plans.
     

  • DevOps Live: A dedicated platform for examining the challenges and discussing the solutions to enterprise-scale cloud and DevOps adoption.
     

  • Cyber Security World Asia: This event brings together key security experts from around the globe to discuss the latest cyber threats and strategies, to protect businesses from these growing risks.
     

  • Big Data & AI World Asia: A comprehensive conference experience for big data and AI practitioners, decision makers, data scientists, data officers and data architects.
     

  • Data Centre World Asia: The largest and best-attended independent data centre event in Asia, where the community comes together to network, learn and trade.
     

  • eCommerce Expo AsiaThe place to gain insights, connections, and tools to elevate your business in the dynamic digital retail landscape.
     

  • Technology for Marketing Asia: A dedicated event featuring the latest tools and solutions in the digital marketing landscape.

  • Digital Health Asia: Launching in 2024, this event will bring together preeminent health tech experts, cutting-edge suppliers, and a wealth of networking opportunities for all. 

Each of these events offers a unique opportunity for technology professionals to meet with peers, industry leaders, and solutions providers, all under one roof. Attendees can cross-network and explore synergies between the various areas of technology being showcased.

Visitor Registration Information

When does registration open?

Registrations are not opened yet. Register your Interest here, we will inform you when registration is open.

Every year, registrations usually open at least two months before the show date.

How can I register for eCommerce Expo Asia?

Registering your free ticket for eCommerce Expo Asia is easy. Simply register in the link provided, select your show, and fill in the registration form. You will receive a confirmation email after completing the form. Keep this email, as you may need to present it at the event.

Is eCommerce Expo Asia free to attend?

Yes, eCommerce Expo Asia is absolutely free to attend!

We believe in democratising access to knowledge and opportunities in the tech industry. That is why eCommerce Expo Asia is accessible to everyone at no cost. We recommend checking the official website or event schedule for more details. Be sure to register early to secure your spot!

Do I need to register for all co-located shows?

You do not need to register for each co-located show individually.

When you register one of Tech Week Singapore's shows, your ticket grants you access to all eight co-located shows: Cloud Expo Asia, DevOps Live, Cyber Security World Asia, Data Centre World Asia, Big Data & AI World Asia, eCommerce Expo Asia, Technology for Marketing Asia and new for 2024, Digital Health Asia.

You will have the freedom to explore all aspects of the event and choose the sessions that interest you the most. This one ticket is your passport to a diverse range of tech topics and networking opportunities!

Can I register my colleagues?

Yes, absolutely! eCommerce Expo Asia is a great place for team outings, collective networking, and company-wide professional development. 

You can invite your colleagues within the registration form by entering their email addresses. They will receive an invitation email to register for eCommerce Expo Asia. Or simply send them this link that will be available when registration is open.

Get your team together for a day of learning, networking, and inspiration in the heart of Asia's tech industry!

What will I receive after I register?

After you complete your registration for eCommerce Expo Asia, you'll receive a confirmation email containing a unique QR code. This is your digital ticket to the event - make sure to keep this email!

Scan the QR code at on of the printing stations when you arrive at eCommerce Expo Asia. You will be issued a physical event badge.

If you opt in during the registration process, you will also receive periodic email updates in the lead up to the event. These updates include exciting announcements about the speaker line-up, schedule details, session information, activities, and other important event news.

Please monitor your emails to stay informed about the latest updates. Please don't hesitate to contact us if you have any questions about the registration process or event attendance.

Do I need a badge to access eCommerce Expo Asia?

Yes, your badge is essential for entry into eCommerce Expo Asia. For security reasons and to ensure an orderly event experience, no one will be permitted into the exhibition hall during build, open, or breakdown periods without the appropriate badge.

Visitors will a confirmation email containing a unique QR code after completing the registration form. Scan this QR code at one of the printing stations when you arrive at eCommerce Expo Asia.

Exhibitors must wear their badge during the build, open, and breakdown periods of the show. During the open period, please ensure to wear your badge whilst working on your stand. These badges can be ordered through the "Exhibitor Badges" link found in the E-Zone. These badges can be collected on-site from the Registration Counter, starting from 2pm on the last day of the build period.

All badges, whether for visitors or exhibitors, must be worn on-site at all times to ensure access and visibility. Please ensure all members of your team have their badges clearly displayed while on-site. If you have any questions or concerns about badge ordering or collection, don't hesitate to contact the event organisers.

Travel & Venue Information

I need a hotel. Can you help?

Absolutely, we've got you covered. eCommerce Expo Asia is held at the Sands Expo and Convention Centre, with the nearest hotel being the Marina Bay Sands Hotel.

To facilitate a comfortable stay for you in Singapore and provide you with discounted hotel rates, we have partnered with Burnaby Solutions, the official accommodation agent for eCommerce Expo Asia.

Booking early is key to ensuring availability and securing your preferred accommodation. We hope this helps make your experience at eCommerce Expo Asia both enjoyable and comfortable!

Please visit Venue & Travel for more information.

Can I get a complimentary parking coupon at Marina Bay Sands?

While eCommerce Expo Asia does not offer complimentary parking at Marina Bay Sands, we do have a special arrangement for attendees to have a convenient and enjoyable experience.

During the event days, you can receive a full-day parking coupon at a flat rate. Simply attend eCommerce Expo Asia and make sure you have your visitor badge. Present your badge to the Visitor Service Counter located on Level 1, next to the Sweet Spot Café.

What are the parking fees at Marina Bay Sands?

Marina Bay Sands offers self-parking at the following rates:

  • Monday to Thursday (7am - 7pm): S$9.00nett for the first hour and S$1.10nett for every subsequent half hour.
     
  • Monday to Thursday (7pm - 7am): A flat rate of S$9.00nett.
     
  • Friday to Sunday, Eve of Public Holiday & Public Holiday (7am - 7pm): S$12.00nett for the first hour and S$1.10nett for every subsequent half hour.
     
  • Friday to Sunday, Eve of Public Holiday & Public Holiday (7pm - 7am): A flat rate of S$12.00nett.
     
  • Maximum Charge: S$27.40 per 24 hours.

As a visitor or exhibitor on the event days (9-10 October), you can obtain a special flat rate for full-day parking during the event days by presenting your badge at the Visitor Service Counter. The flat fee rate will be announced closer to the event date. Please plan your travel arrangements accordingly.

Please note that there is no free parking available for exhibitors and contractors during build and breakdown periods.

Where can I get a taxi from Marina Bay Sands?

Getting a taxi from Marina Bay Sands is quite straightforward. There are several locations where you can hail a taxi:

  • Sands Expo and Convention Centre: Visitors can find taxis at the Level 1 Lobby of the Sands Expo and Convention Centre along Bayfront Avenue.
     

  • Casino on Bayfront Avenue: There is a taxi stand located outside the Casino along Bayfront Avenue where visitors can hail taxis.
     

  • Hotel Tower 1 Lobby: If you're staying at or visiting the Marina Bay Sands Hotel, you can get a taxi from the Lobby of Tower 1 on Shears Link.

Taxi lines may be long during peak hours. Please factor in a little extra time when planning your journey. For your convenience, you might also consider using a ride-hailing app like Grab, which is widely used in Singapore.

Is there WiFi at Marina Bay Sands?

Yes, there is free WiFi available at the Sands Expo and Convention Centre. This service is provided as a courtesy to all attendees. It is suitable for basic internet activities like checking emails or browsing the web.

Please note that this complimentary WiFi is not supported and may not provide the most reliable connection for more data-intensive activities.

If you are an exhibitor requiring more reliable connectivity for demonstrations, we recommend ordering a personal Hotspot/WiFi, or a hardwired connection for your stand. Please refer to the 'Internet Service Form' found in the Exhibitor Manual for information about ordering this equipment.

Where is the Organiser's Office?

The Organiser's Office is conveniently located within the show hall at Tech Week Singapore. It will be staffed throughout eCommerce Expo Asia's build, open, and breakdown periods. Our team is committed to ensuring that your experience at eCommerce Expo Asia is as seamless and enjoyable as possible.

Should you have any questions, require assistance, or wish to share feedback, please do not hesitate to visit us in the Organiser's Office. Our team will be more than happy to help you with any queries or concerns you might have during your time at the event. We look forward to seeing you at eCommerce Expo Asia!

What should I do if I need first aid during the show?

Your health and safety is our top priority during eCommerce Expo Asia, and our team is always here to help with any concerns or emergencies.

In the event that you require urgent medical assistance during eCommerce Expo Asia, it is important to notify the event organisers as soon as possible.

Instead of contacting emergency services directly, please reach out to the Organiser's Office immediately. Our team is trained to coordinate with the on-site medical team and to manage the arrival of any additional emergency services that may be needed.

This protocol ensures a fast and efficient response, allowing medical professionals to reach you as quickly as possible.

Where are the restrooms?

Restrooms are conveniently located within the eCommerce Expo Asia exhibition hall, as well as throughout the Sands Expo and Convention Centre. These facilities are well-signposted and easily accessible to all attendees.

If you have trouble locating a restroom, feel free to ask any member of the event staff for directions. We are here to ensure your experience at eCommerce Expo Asia is comfortable and hassle-free.

Do you have a map of Marina Bay Sands?

Please refer to this detailed map of Marina Bay Sands. This will give you a good understanding of the layout of the venue.

Conference Information

How can I apply to be a speaker?

We are excited about your interest in contributing to the dialogues and discussions at eCommerce Expo Asia. 

Please submit your application if you are interested in sharing your knowledge, insights, and expertise as a speaker. Our Conference Team will review it and respond within three working days.

If you are representing a sponsor, our Conference Team will reach out to you with an initial email, which will contain a sponsor-speaker form attached.

How can I find out more about the eCommerce Expo Asia conference programme?

For the most up-to-date information about our conference programme, you have several resources at your disposal:

We continuously update these platforms as we get closer to the event, ensuring you have the most current information about what to expect from Tech Week Singapore. We look forward to seeing you at our event!

I need to talk to someone about my session. Who should I contact?

If you have questions or need assistance with your session, we have a dedicated team available to help. You can reach out to tech.conference.asia@closerstillmedia.com

Exhibitor Information

How can I become an exhibitor?

If you are interested in becoming an exhibitor at eCommerce Expo Asia, please submit an enquiry and a member of our team will be in contact with you within one working day. We will work together on the best opportunities for your business and guide you through the process.

Who exhibits at Tech Week Singapore?

Tech Week Singapore is a premier technology event that gathers a diverse array of solution providers across seven co-located shows. This includes, but is not limited to, cloud services and technologies, cyber security solutions, big data and AI solutions, data centre technologies and services, eCommerce and digital marketing tools.

Our exhibitors range from innovative startups to established tech giants, all showcasing their latest solutions and innovations. For a detailed list of exhibitors and to learn more about them, please visit the following:

I am an exhibitor. How can I access the exhibition hall during build and breakdown?

To access the exhibition hall during the build and breakdown periods as an exhibitor, you will require an Exhibitor Badge. These badges must be worn at all times when you are on-site.

You can order your Exhibitor Badge via the 'Exhibitor Badges' link found in the E-Zone. Please note that badges are not sent out pre-show. They can be collected from the Registration Counter from 2pm on the last day of the build period. 

Why do I need a badge if I am an exhibitor?

Every exhibitor is required to have a badge to gain access to Tech Week Singapore. This includes the build, open, and breakdown periods of the event. The badge allows for appropriate access controls and security measures to ensure a smooth and secure event for all participants 

How can I collect my badge?

Exhibitor Badges are not mailed before the show. They can be collected from the Registration Counter starting from 2pm on the last day of the build period. 

Can exhibitors park for free at the venue?

Please note that there is no free parking available for exhibitors and contractors during build and breakdown periods.

Marina Bay Sands offers self-parking at the following rates:

  • Monday to Thursday (7am - 7pm): S$9.00nett for the first hour and S$1.10nett for every subsequent half hour.
     
  • Monday to Thursday (7pm - 7am): A flat rate of S$9.00nett.
     
  • Friday to Sunday, Eve of Public Holiday & Public Holiday (7am - 7pm): S$12.00nett for the first hour and S$1.10nett for every subsequent half hour.
     
  • Friday to Sunday, Eve of Public Holiday & Public Holiday (7pm - 7am): A flat rate of S$12.00nett.
     
  • Maximum Charge: S$27.40 per 24 hours.

As an exhibitor on the event days (9-10 October), you can obtain a special flat rate for full-day parking during the event days by presenting your badge at the Visitor Service Counter. The flat fee rate will be announced closer to the event date. Please plan your travel arrangements accordingly.

How do I nominate my VIPs to attend eCommerce Expo Asia?

You can nominate your VIPs to attend eCommerce Expo Asia via the E-Zone. This process is automated to ensure all information is saved securely. Simply upload your VIP nominations using a CSV file.

Once you have submitted your nominations, they will be reviewed and approved by our team. After approval, the VIP Team will call each individual to confirm their attendance and provide bespoke support by answering any questions they might have.

Please note that by sharing your contacts with us, you confirm that our use of such contacts to invite your VIPs to eCommerce Expo Asia complies with data protection laws. You also acknowledge that we will send marketing communications to your contacts once they have registered for the event, provided they consent to our terms of business. The exact wording of this Data Sharing Agreement is located within the E-Zone prior to the CSV upload option.

Log in via the following links:

  • eCommerce Expo Asia Live E-Zone

I want to share my participation on social media. How can I do this?

Engaging with us on social media provides you with a host of benefits, including boosting your visibility, driving networking opportunities, joining engaging conversations, and keeping you updated on all the fun at Tech Week Singapore!

The more engaging and unique your social media posts, the higher the chance that we will share them on our channels, which can greatly increase your visibility. Share your selfies, behind-the-scenes peeks at your booth, key takeaways from sessions, and more!

Get involved by tagging us on social media:

LinkedIn:

Twitter:

Facebook:

Instagram:

Hashtags:

  • Tech Week Singapore: #TWS
  • eCommerce Expo Asia: #ECEA
  • Technology for Marketing Asia: #TFMA

How can I obtain a post-show report?

The post-show report gives exhibitors a clear view of attendee demographics and statistics. Please submit a request and we will be in contact within one working day with the post-show report.

E-Zone Information

Where can I find my E-Zone login details?

You should have received an email with your E-Zone login details from us directly via an email automation. Please ensure you have checked your spam/junk folders for an email containing their login information.

Log in via the following links:

  • eCommerce Expo Asia E-Zone

 

If you have not received this email, it may be because you have been unsubscribed from receiving our emails or it may have gone to your junk inbox. If this is the case, please contact our marketing teams use the following email address:

I have my details, but I can't log in. What should I do?

If your login details do not work, please contact the following:

Where do I submit my logos and collateral after I am a confirmed exhibitor?

Once you are confirmed as an exhibitor, you can submit your logos and collateral through the E-Zone.

In case you encounter any issues while uploading, please forward your assets directly to our team by emailing the relevant show marketing member:

I have logged in but I have encountered an error. What should I do?

Your Exhibitor Status may be incorrectly set up. Please contact:

I can't find what I'm looking for on the E-Zone. What should I do?

If you need additional details or instructions, please contact:

Contact Information

I have a different question. Who should I contact?

Sales and Marketing support:

Conference and Speaker Liaison support:

Operations support:

Finance support:

Connect at Tech Week Singapore App - Digital Networking Platform support:

 

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