Retail Executive Summit Videos

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Theatre 1

The Art Of Selling Without Selling – With A Focus On Social Media

Speaker: Kayley Tan, Business Development Lead, Titan Digital Media

APACs Digital Transformation During COVID-19

Speaker: Nagesh Devata, Enterprise Regional VP, Payoneer

Running Your Own eCommerce Logistics

Speaker: Nicole Tretwer, Head of Logistics Services, APAC, SWAROVSKI

User Experience As Key To Retain New Customers In Times Of COVID

Speaker: Bart van Dijk, Chief Customer Officer, Daraz Group

How Buy Now Pay Later Is Driving Change In The Retail Landscape

Speaker: Arvin Singh, COO and Co-founder, hoolah

Panel Discussion: Future of Contactless Shopping – What to Expect In 2021 And Beyond


  • Charles Loh, Singapore Consulting Leader, PwC Singapore


  • Alexandra Vogler, Senior Director P&G e-commerce Asia, Middle East and Africa, Procter & Gamble
  • Nadia Touil Louis, Head of eBusiness Development, Asia, Oceania, Africa - Nestle
  • Cynthia Luo, Head of Ecommerce, Reckitt
  • Delphine Dierckx, Head of Commercial, APAC, Foodpanda

The Rise Of Contactless Retail

The Rise Of Contactless Retail

Speaker: Yvonne Szeto, Vice President, Commercial Global Enterprise eCommerce, APAC, Worldpay from FIS

Theatre 2

Prioritising 5 Essential Marketing Channels For Your Business

Speaker: Matthew McClelland, Partnerships Manager, South- East Asia, dotdigital

From Physical To Digital: Finding eCommerce Success

Speaker: Ng Chee Soon, Managing director, Carousell Singapore

The Importance Of Multi Carrier Shipping To Meet Demand And Drive A Stronger Customer Experience

Speaker: Mark Lancaster, Sales and Business Development Lead, SEA, Shippit

Merchant Success Stories: Adaption, Adoption, Acceleration

Speaker: Matthew McClelland, Partnerships Manager, South- East Asia, dotdigital

Panel Discussion - The eCommerce Success Formula


  • Geraldine Ong, Lecturer & Programs Facilitator, Singapore Institute of Retail Studies
  • Mark Lancaster, Sales and Business Development Lead - SEA, Shippit
  • Akul Dewan, Director of Merchant Growth - hoolah
  • Daniel Beach, Strategic Alliance Director, APAC, Ogilvy / Verticurl

Theatre 3

Connected Retail: The ZALORA Cross-border eCommerce Story

Speaker: Silvia Thom, CTO, Zalora Group

eCommerce Customer Experience: Marketplace or

Speaker: Tom Voirol, Chief Experience Design Officer, Ogilvy Asia, Ogilvy

How To Achieve Global Influence With Local Excellence

Speaker: Max Rothman, VP of Sales, APAC,

Optimise Customer Experience And Combat Fraud With Global Identity Data


  • Steve Harbick, Group Head of Business Security, AirAsia
  • Tom Donlea, VP, Asia Pacific, Ekata

Redefine Customer Engagement With Cross-Border eCommerce

Speaker: Cherry Huang, General Manager, Global Merchant Partnership, South and Southeast Asia, Alipay

How Global Smart Supply Chain Enable Digitalization In South East Asia

Speaker: Sze-Meng Soon, President, South East Asia,


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