Theatre 1
User Experience As Key To Retain New Customers In Times Of COVID
Speaker: Bart van Dijk, Chief Customer Officer, Daraz Group
How Buy Now Pay Later Is Driving Change In The Retail Landscape
Speaker: Arvin Singh, COO and Co-founder, hoolah
Panel Discussion: Future of Contactless Shopping – What to Expect In 2021 And Beyond
Moderator:
- Charles Loh, Singapore Consulting Leader, PwC Singapore
Panelists:
- Alexandra Vogler, Senior Director P&G e-commerce Asia, Middle East and Africa, Procter & Gamble
- Nadia Touil Louis, Head of eBusiness Development, Asia, Oceania, Africa - Nestle
- Cynthia Luo, Head of Ecommerce, Reckitt
- Delphine Dierckx, Head of Commercial, APAC, Foodpanda
Theatre 2
Merchant Success Stories: Adaption, Adoption, Acceleration
Speaker: Matthew McClelland, Partnerships Manager, South- East Asia, dotdigital
Panel Discussion - The eCommerce Success Formula
Panelists:
- Geraldine Ong, Lecturer & Programs Facilitator, Singapore Institute of Retail Studies
- Mark Lancaster, Sales and Business Development Lead - SEA, Shippit
- Akul Dewan, Director of Merchant Growth - hoolah
- Daniel Beach, Strategic Alliance Director, APAC, Ogilvy / Verticurl
Theatre 3
Optimise Customer Experience And Combat Fraud With Global Identity Data
Speakers:
- Steve Harbick, Group Head of Business Security, AirAsia
- Tom Donlea, VP, Asia Pacific, Ekata